Resume
Professional Experience
February 2022 - Current
Senior Associate - Analytics
Data Management:
· Accessing and compiling large volumes of data across disparate sources into concise and precise information
· Knowledge of ETL process and ability to query databases
· Ensure data quality and data documentation
· Solving problems with internal and external clients on data issues
· Ability to determine and gather data requirements for a given project
· Identifies and resolves data discrepancies and reporting issues
Data Analysis and Presentation:
· Understanding the business processes and leverage the procured knowledge in planning, execution, and reporting
· Producing visuals (charts, graphs) and presentations for summary trend statistics
· Providing support for ad-hoc data and research
· Generating insights based on data for data-driven decisions
September 2021 - February 2022
Technical Support Analyst
● Providing technical support, advice and assistance to organization and customers
● Assisting in troubleshooting with various software issues
● Utilizing Salesforce for incoming live chat sessions and phone calls
● Operating Postman to diagnose API issues with Clients
February 2021 - September 2021
Enterprise Resource Planning Intern
● Developing user-friendly functionalities and interfaces.
● Installing ERP software and ensuring seamless integration with IT systems.
● Performing diagnostic tests and resolving issues to optimize performance.
● Providing technical support and training ERP end-users.
● Preparing development progress updates and documenting ERP processes.
● Directed, Wrote, Produced, and Edited training videos for ERP
March 2017 - present
Technology Support Specialist
● Maintained 100+ computers by imaging
● Performed software updates using Kace System Management Appliance across 2,300 citywide devices
● Analyzed computer problems and applied necessary solutions
● Installed computer workstations and collaborated with network staff for port security
● Monitored old hard drives and then wiped when necessary
● Assessed IT support tickets in Cherewell Service Management System and resolved customer issues